Operations Coordinator

Operations Coordinator Bloomington, CA (Onsite) Full-Time Day Shift | Monday–Friday, 8:00 AM – 4:30 PM Compensation Range: $25 – $30 per hour About Cargomatic * Cargomatic is revolutionizing the transportation industry * Founded in 2013, we power local freight through the first and largest digital marketplace for local trucking * Our AI-enabled platform uses real-time data to match shippers with available drivers, improving efficiency across the supply chain * Recognized as a Built In Best Places to Work, reflecting our people-first culture and commitment to growth, collaboration, and impact About the Role * Support daily terminal and delivery operations in a fast-paced environment * Serve as a key operations and coordination partner for drivers, dock supervisors, and internal teams * Ensure smooth dock launches and high levels of on-time pickup and delivery performance * Provide consistent, high-quality customer and driver support * This role is onsite in Bloomington, CA and aligned to standard weekday business hours What You’ll Do * Provide high-level customer service and operational support * Support drivers and serve as a primary point of contact during daily operations * Coordinate with dock supervisors to ensure successful daily dock launches * Lead and coordinate drivers to maintain on-time pickup and delivery performance * Maintain accurate driver records, including times, routes, and special handling instructions * Manage KPIs, open job reports, and daily POD reconciliation * Oversee pickup dispatch management, including B2B and B2C assignments * Support key customer accounts and provide ETAs as requested * Manually build jobs when required and input rate adjustments * Track and trace shipments to ensure service expectations are met * Provide ad-hoc delivery and pickup coverage as needed * Attend weekly operations meetings and support continuous improvement initiatives What We’re Looking For Required Qualifications * Strong written and verbal communication skills * Demonstrated experience in customer support and customer satisfaction * Ability to think on your feet and problem-solve in real time * Ability to learn quickly and adapt to new tools, systems, and processes * Intermediate to advanced working knowledge of Microsoft Excel * Strong analytical, organizational, and problem-solving skills * Comfort working in a fast-paced environment with shifting priorities * Ability to prioritize tasks and operate with a strong sense of urgency Preferred Qualifications * Previous dispatch, transportation, or logistics experience * Bilingual in Spanish Benefits & Perks * Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans * Company-paid life insurance and short- and long-term disability coverage * Flexible spending accounts and dependent care savings options * Employee Assistance Program with confidential counseling, legal, and financial resources * Wellness programs and benefit advocacy support Equal Opportunity Employer * Cargomatic is an equal opportunity employer * We celebrate diversity and are committed to creating an inclusive environment for all employees