Functional Consultant

Job Summary - Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian! Responsibilities - * Responsible for providing product support to users of the Highradius applications. * Own customer reported issues and drive them to resolution meeting the SLAs * Provide a delightful customer experience by partnering with internal and external stake holders * Supports and contributes to the growth of best practices for delivery of HighRadius Support services * Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues. * Have the will to learn and understand our products and their features to support and educate clients * Follow the Quality and Process compliance to do the right thing for customers and the organization * Dynamically prioritize tickets and multi-task when needed * To be a team player who can work in rotational shifts. * To empathize with client situations and provide quick resolutions or workarounds. * Have a collaborative approach to clearly communicate issues and resolutions with the internal teams and customers. Requirements - * 2 to 5 years of experience in Application Support preferably a SaaS application * Familiarity with tools & practices of the trade such as case management, knowledge base, defect & escalation management. * A technology-centric background * Strong logical, analytical and problem solving skills * Excellent communication skills * Can work in a fast paced, ever changing, start-up environment * Proficiency in running SQL queries is a plus * Scripting knowledge is a plus