GM Healthcare, US

About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and the Role Zipline has partnered with some of the most innovative healthcare systems in the nation to revolutionize the way they deliver care to millions of patients. As the GM of Zipline’s Healthcare vertical, you will lead that transformation. You will own the strategy, execution, and balance sheet for this segment: starting with pilots to demonstrate our capabilities and value and then scaling our operations and relationships as our product capabilities mature. You will meet quarterly with Zipline’s executive leadership to provide a progress update on the healthcare vertical and to recommend the path forward and define what resources and support are needed for success. In this role you will own our relationships with Zipline’s U.S. healthcare partners. You will develop a deep understanding of their operations and business models. Collaborating closely with our partners and our internal operations teams, you will ensure that Zipline delivers results that exceed their expectations and empowers them to provide superior outcomes to their patients. You will also provide key insights on what new features and capabilities will have the biggest impact on our healthcare partners. Finally, you will build a team of Healthcare-focused partner managers over time as the segment grows. Our ideal candidate for this role is customer obsessed and deeply curious. You have developed expertise in how healthcare systems manage their logistics and supply chains and an understanding of the unique regulatory environment they operate in. You should be a structured thinker who is comfortable with ambiguity and action oriented – able to coordinate across multiple teams to develop a plan and drive execution. We are looking for a player/coach who thrives both executing themselves, as well as building and mentoring a team. What You’ll Do * Collaborate with Zipline’s healthcare partners to identify their business objectives, understand their goals, and develop strategies that align with their needs. * Build a team of CSMs to manage our portfolio of healthcare partners. * Work cross-functionally to launch and expand Zipline’s service to healthcare partners and their patients, establish & track key success metrics, identify & solve challenges, and drive continuous improvement. * Establish regular communication with partners, lead quarterly business reviews, and maintain engagement through other touchpoints. * Gather partner insights, analyze data, and report relevant findings to both identify growth opportunities as well as guide our product roadmap. * Proactively engage with partner stakeholders to build long-lasting trust. * Advocate for partner’s needs to help drive product and service improvements, ensuring that our business is developing with our customers as a top priority. What You’ll Bring * 10+ years of experience in customer success, consulting, program management, or operations. * 5+ years of experience with healthcare operations. * Experience building and leading teams. * Demonstrated experience leading and driving cross-functional accountability. * Demonstrated experience owning the design, implementation, and optimization of initiatives and action plans. * Ability to build trust quickly because you are authentic, direct, and have strong empathy for partners. * Organization and analysis - you use data to make decisions. * Confident presenting complex solutions in a way that inspires your audience. * Familiarity with the value drivers for recurring revenue businesses. * A focus on continuous learning - it’s how we made it this far! Location: This role is an in-person opportunity located at our South San Francisco, CA HQ. Open to relocation! Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.